Acceptance of Terms
Welcome to eSIM Net. These Terms of Service ("Terms") govern your access to and use of our eSIM connectivity services, website, and related applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our Services. Please read these Terms carefully before proceeding.
Service Description
eSIM Net provides global eSIM connectivity services enabling users to access mobile data networks across 200+ countries worldwide. Our Services include:
Unlimited data plans with various duration options (7, 10, and 30 days)
Instant eSIM activation via QR code delivery
Access to 5G/4G/LTE networks where available
24/7 customer support
Important: Service availability and network speeds may vary by location and are subject to local network operator capabilities and coverage.
Eligibility
To use our Services, you must:
- Be at least 18 years of age or the age of majority in your jurisdiction
- Have the legal capacity to enter into binding contracts
- Own or have authorized access to an eSIM-compatible device
- Provide accurate and complete registration information
- Comply with all applicable laws and regulations in your jurisdiction
By using our Services, you represent and warrant that you meet these eligibility requirements.
Account Registration
While you can purchase eSIM services without creating an account, registering for an account provides additional benefits including order history, faster checkout, and personalized support.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access or security breach.
Accurate Information
You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
Payment Terms
Pricing and Payment
All prices are displayed in the currency selected at checkout. Payment is required at the time of purchase before eSIM activation.
- We accept major credit cards, debit cards, and other payment methods as displayed
- All payments are processed through secure, PCI-compliant payment processors
- Prices are subject to change without notice, but changes do not affect existing purchases
- You authorize us to charge your payment method for all fees incurred
Refund Policy
Due to the digital nature of our Services:
- Refunds are available within 7 days of purchase if the eSIM has not been activated
- Once an eSIM is activated, the purchase is non-refundable
- Technical issues preventing service use may qualify for refunds at our discretion
- Contact customer support for refund requests
Service Usage
When using our Services, you agree to:
Use the Services only for lawful purposes and in accordance with these Terms
Not use the Services for any illegal, harmful, or fraudulent activities
Not attempt to circumvent, disable, or interfere with security features
Not resell, redistribute, or commercially exploit the Services without authorization
Comply with all applicable local laws and regulations in countries where you use the Services
Fair Usage Policy
While we offer unlimited data plans, we maintain a Fair Usage Policy to ensure quality service for all users:
Network Management
We may implement network management practices during periods of congestion to ensure optimal performance for all users. This may include temporary speed throttling for users consuming excessive bandwidth.
Prohibited Activities
The following activities are prohibited and may result in service suspension:
- Operating servers, file sharing, or peer-to-peer applications
- Continuous video streaming or downloading for commercial purposes
- Using the service as a substitute for fixed broadband connections
- Tethering or hotspot usage beyond reasonable personal use
Device Compatibility
Our Services require an eSIM-compatible device. Supported devices include:
Apple
iPhone XS and newer models with eSIM support
Samsung
Galaxy S20 and newer eSIM-enabled models
Google Pixel
Pixel 3 and newer models
Other Brands
Xiaomi, Huawei, and other eSIM-compatible devices
It is your responsibility to verify device compatibility before purchase. We are not liable for purchases made for incompatible devices.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESIM NET SHALL NOT BE LIABLE FOR:
- Network coverage gaps, service interruptions, or reduced speeds due to local network conditions
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Service unavailability due to factors beyond our reasonable control
- Actions or omissions of third-party network operators
Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid for the specific Service giving rise to the claim.
Termination
By You
You may stop using our Services at any time. If you have an account, you may request account deletion by contacting customer support.
By Us
We reserve the right to suspend or terminate your access to the Services if:
- You violate these Terms or our policies
- Your use of the Services poses security or legal risks
- You engage in fraudulent or illegal activities
- Required by law or regulatory authorities
Effect of Termination: Upon termination, your right to use the Services ceases immediately. Unused service time is non-refundable except as required by law.
Dispute Resolution
Customer Support Escalation
Before initiating formal dispute resolution, please contact our customer support team. Most issues can be resolved through direct communication.
Arbitration
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with international arbitration rules, except where prohibited by law.
Governing Law
These Terms are governed by the laws of the jurisdiction in which our company is registered, without regard to conflict of law principles.
Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Notify you via email to your registered email address
Display a prominent notice on our website
Update the "Last updated" date at the top of this page
Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.
Contact Information
For questions about these Terms of Service, please contact us:
Email: legal@esimnet.org
Support: 24/7 Live Chat available on our website