Terms of Service

These Terms of Service ("Terms") form a legal agreement between you and ESIM NET LLC ("eSIM Net", "we", "us" or "our"). They apply when you use our website at esimnet.org (opens in a new tab) and when you buy, install or use an eSIM plan or top-up from us (together, the "Service").

By placing an order or using the Service, you agree to these Terms, to our Refund Policy, which forms part of them, and you acknowledge our Privacy Policy. If you do not agree, please do not use the Service.

• eSIM — a digital SIM profile that you download and install on a compatible device instead of inserting a physical SIM card.
• Plan — a prepaid package you buy for a destination, defined by its data allowance (or daily allowance), validity period, coverage and, for some plans, included calls or messages.
• Top-up — an additional plan added to an eSIM you already have.
• Order — your purchase of a plan or top-up, identified by an order reference.
• Installation — adding the eSIM to your device, usually by scanning its QR code or entering its activation details.
• Activation — the moment the installed eSIM first connects to a supported network in the plan's coverage area. The plan's validity period starts at activation.
• Usage — any data, calls or messages consumed on the eSIM, as recorded by our network partners.
• Network partners — the connectivity providers and mobile network operators whose networks and systems deliver the Service.
• You — the person or organisation using the Service or placing an order.

To use the Service you must:

• be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract;
• if you order for an organisation, have the authority to bind it to these Terms; and
• use the Service only where doing so is lawful.

We may update these Terms, for example when our Service, providers or the law change. The version that applies to an order is the one published when you placed it. For significant changes that affect you, we will give notice where the law requires — for example, on our website or by email. Continuing to use the Service after changes take effect means you accept them.

What an eSIM plan gives you

We sell prepaid mobile data plans for travel, delivered as eSIMs. Plans are offered per destination — a single country, a region or worldwide — and each plan page shows its coverage, allowance, validity period and technical details before you buy. Plans are prepaid: there are no contracts, recurring charges or roaming bills from us.

Types of plan

• Fixed data plans include a set amount of data for the validity period. When it is used up, data stops until you add a top-up.
• Daily allowance plans include a set amount of high-speed data each day. After the day's allowance is used, speed is reduced for the rest of that 24-hour period and restored when the next period starts, as described on the plan page.
• Unlimited plans provide data without a set cap for the validity period, subject to the fair-use limits in Section 8.
• Data and calls plans also include the call minutes or messages stated on the plan page, where the destination supports them.

Most plans provide data only and do not include a local phone number for ordinary calls and texts unless the plan page says so. Your existing SIM and number keep working alongside the eSIM.

Purchase, installation, activation and usage

These are different steps. Purchase happens at checkout. Installation adds the eSIM to your device — you can do this at home, before you travel. Activation happens when the eSIM first connects to a network in your destination, and starts the plan's validity period. Usage is the data, calls or messages consumed after activation. The distinction matters for validity and for refunds.

You are responsible for making sure your device supports eSIM and is not locked to a single carrier before you buy. Support for eSIM varies by model, the country the device was sold in and its carrier settings. Our compatibility information is guidance only; your device manufacturer or carrier can confirm compatibility.

An eSIM is linked to the device it is installed on and generally cannot be moved to another device. A plan bought for a device that turns out not to support eSIM is handled under our Refund Policy.

• Installing. Follow the instructions in your delivery email. Install while connected to a stable Wi-Fi network. We recommend installing before you travel.
• One-time installation. In most cases an eSIM can be installed only once. If you delete it from your device, it may not be possible to reinstall it. Do not delete an eSIM you still intend to use.
• Activating. The eSIM activates when it first connects to a supported network in its coverage area. You may need to turn on the eSIM line and data roaming for it in your device settings, as described in your instructions.
• Activation window. An eSIM must be activated within 29 days of purchase. If it has not been activated by then, it is automatically revoked on day 30 and can no longer be installed, activated or used. Revocation does not by itself entitle you to a refund; see the Refund Policy.
• Validity. After activation, the plan lasts for the validity period shown when you bought it, or until its allowance is used, whichever comes first. Unused data or days do not carry over when the validity period ends.

The Service relies on the networks and systems of our network partners. We work to provide reliable connectivity, but we cannot control those networks, and you acknowledge that:

• coverage, signal strength and speed depend on your location, the local network, your device, the time of day, buildings, terrain and weather;
• the network generation (for example 4G or 5G) and the operator you connect to depend on local availability and are not guaranteed, even where a plan page lists them;
• networks may be slowed, interrupted or unavailable because of congestion, maintenance, outages or decisions by operators or authorities;
• some services, websites or apps may be restricted in certain destinations under local law or network policy; and
• coverage lists describe where a plan is designed to work, not a promise of service at every location within a country.

Fair use

Plans are for personal use by travellers, or by the organisation that bought them, on a phone, tablet or similar device. To protect the networks for everyone, our network partners may reduce speeds, limit or suspend service where usage is excessive or inconsistent with normal use — for example, running servers, continuous bulk downloading or file sharing, or using the eSIM in network equipment or SIM boxes. Unlimited plans are subject to these limits.

• Placing an order. Choose a destination, plan and trip length, enter your email address, and pay using one of the methods offered at checkout. You do not need an account.
• When an order is accepted. Your order is accepted, and a contract formed, when your payment is confirmed and we send your order confirmation. We may decline an order before then — for example, if a payment cannot be verified.
• Delivery. Your eSIM — its QR code, activation details and installation instructions — is delivered digitally to the email address you give at checkout, usually within minutes of payment. You can also see your order status on our website.
• Your email address. You are responsible for entering an email address you can access. Please check spam and promotions folders.
• If delivery fails. If your eSIM has not arrived within a reasonable time, contact us with your order reference or payment receipt. We will resend it or correct the email address after verifying the order. If we cannot deliver an eSIM we have been paid for, we will refund you.
• Order references and eSIM identifiers. Please keep your order reference and your eSIM ID (ICCID). We need them to find your order, support you and review refund requests.
• Duplicate or accidental orders. If you order the same plan twice by mistake, or order the wrong plan, contact us promptly. Duplicate and mistaken orders are handled under the Refund Policy.
• Errors and availability. If a plan is shown with an obvious pricing or description error, or becomes unavailable, we may cancel the affected order before delivery and refund you in full.

Prices

Prices are shown in US dollars. The total shown at checkout, after any promo code, is the amount you will be charged. If taxes or charges apply to your purchase, they are included in or added to that total before you pay. Your bank or card issuer may add its own fees — for example, currency conversion or foreign-transaction fees — which we do not control. We may change prices at any time; changes do not affect orders already placed.

Payment provider

Payments are processed by an independent payment provider, under its own terms:

• PayPal processes payments made with a PayPal account and debit or credit card payments made without one — see the PayPal User Agreement (opens in a new tab) and Privacy Statement (opens in a new tab).

The methods offered at checkout depend on your device, browser and location, and we may add or change providers. We never receive your full card number. Your payment may be authorised when you pay and may require extra verification, such as 3D Secure, by your bank.

Fraud screening and failed payments

We and our payment providers screen payments for fraud. We may hold, decline or cancel an order that appears fraudulent or cannot be verified. If a payment fails, is reversed or is later found to be unauthorised, we may cancel the order and deactivate the related eSIM.

Chargebacks

If there is a problem with your order, please contact us before disputing the payment with your bank or payment provider — most issues can be resolved quickly. If a payment is disputed, we may provide the provider with order, delivery and usage records, and we may suspend the related eSIM while the dispute is open. Chargebacks filed for orders that were delivered and used, or filed in bad faith, may lead to suspension of your access to the Service.

Promo codes

Promo codes are subject to the conditions shown when they are issued, such as eligible plans, expiry and number of uses. Unless stated otherwise, one code can be used per order. Promo codes have no cash value and cannot be exchanged or transferred, and we may refuse or withdraw codes that are misused.

Refunds are governed by our Refund Policy. In summary: refund requests must be made within 29 days of purchase; an eSIM that has not been installed, or has been installed but has not used any data, may be eligible after verification; and a plan that has used any data is not refundable, except where the law requires otherwise. Nothing in these Terms or the Refund Policy affects rights you have under mandatory consumer protection laws.

You agree to:

• check that your device is compatible and unlocked before buying;
• choose the correct destination, plan and trip length for your trip;
• follow the installation instructions, and not delete an eSIM you still intend to use;
• keep your QR code and activation details private — anyone who has them may be able to install your eSIM;
• provide accurate information at checkout and in support requests;
• comply with the laws and network rules of the countries where you use the eSIM;
• not share, resell or transfer plans without our written permission; and
• not use the Service fraudulently, abusively or to get around usage limits.

You must not:

• use the Service for anything illegal, fraudulent or harmful, or to send spam or unsolicited messages;
• resell, rent or sublicense eSIMs or plans, or offer them as part of another service, without a written agreement with us;
• use eSIMs in SIM boxes, gateways, routers used to share service commercially, or other network equipment, or in ways that disrupt or overload networks;
• try to bypass speed limits, allowances, coverage restrictions or other technical limits;
• copy, clone or alter an eSIM profile, or reverse engineer, decompile or tamper with our website, systems or eSIM profiles;
• interfere with the Service — for example, by probing, scanning or testing for vulnerabilities, introducing malware, or overloading our systems;
• use bots, scrapers or other automated means to access our website or checkout without our permission;
• make payments with methods you are not authorised to use, or file chargebacks in bad faith; or
• misuse our support or refund processes — for example, by giving false information to obtain a refund or replacement.

Resellers, API customers and affiliates use our business services under separate agreements, which apply alongside these Terms. If you bought an eSIM through one of our resellers, your purchase is with that reseller; please contact them for support and refunds.

The eSIM Net name, logo, website, software and content are owned by ESIM NET LLC or its licensors and are protected by intellectual property laws. We give you a limited, personal, non-transferable right to use the website and the Service as these Terms allow. You may not copy, modify, distribute or use our content or marks for commercial purposes without our written permission. Other names and logos on our website, including payment and network brands, belong to their owners.

The Service depends on, and our website links to, services run by other companies — including network partners, payment providers and support tools. Their services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.

We may suspend or restrict the Service, cancel an order, or deactivate an eSIM if:

• you breach these Terms, including the prohibited uses above;
• we reasonably suspect fraud, unauthorised payment, abuse or illegal activity, while we investigate;
• a payment fails, is reversed or is disputed;
• a network partner, regulator, court or law enforcement authority requires it; or
• it is needed to protect our customers, network partners or systems from harm.

Where appropriate and lawful, we will tell you and give you an opportunity to respond. We cooperate with lawful requests from authorities. If we suspend or cancel an eSIM for reasons that are not your fault, we will offer a replacement or a refund in line with the Refund Policy. You may stop using the Service at any time.

To the extent the law allows, the Service is provided "as available". Beyond the promises in these Terms and the rights you have by law, we do not guarantee that the Service will be uninterrupted, error-free, or available at every location, at every time or at any particular speed, because it depends on networks and devices we do not control.

To the extent permitted by applicable law:

• we are not liable for indirect or consequential loss, or for loss of profits, business, revenue or data, arising from your use of, or inability to use, the Service;
• we are not liable for problems caused by an incompatible or locked device, incorrect installation or settings, deleting an eSIM, your misuse of the Service, third-party networks or services, or events beyond our reasonable control; and
• our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law — for example, liability for fraud, for death or personal injury caused by negligence, or your rights as a consumer under mandatory laws of the country where you live.

We are not responsible for delays or failures caused by events beyond our reasonable control, such as network outages or failures at network partners, natural disasters, war, civil unrest, government action, power failures or cyber attacks. If such an event affects your plan, contact us and we will do what we reasonably can to help, including under the Refund Policy where it applies.

If you have a problem, please contact us first at support@esimnet.org. Most issues are resolved quickly by our support team, and we will try in good faith to resolve any dispute informally.

Whatever law applies, nothing in these Terms takes away the protection of mandatory consumer laws of the country where you live, or your right to bring a claim where those laws allow.

• Entire agreement. These Terms, the Refund Policy and any terms shown at checkout are the whole agreement between us for your purchase.
• Severability. If part of these Terms is found unenforceable, the rest stays in effect.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer your rights under these Terms without our consent. We may transfer ours to another company that takes over the Service, without reducing your rights.
• Language. These Terms are written in English. If we provide a translation, the English version prevails to the extent the law allows.

For questions about these Terms, support or notices, contact us at support@esimnet.org or through our contact form. We reply within 24 hours. We may send notices to the email address on your order. Written notices can be sent to: