Introduction
Welcome to eSIM Net. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM connectivity services across 200+ countries worldwide.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Email address for eSIM delivery and account management
- Payment information processed through secure third-party payment processors
- Contact information when you reach out to customer support
- Account credentials if you create an account with us
Device Information
To provide eSIM services, we collect:
- Device identifiers (IMEI, EID) for eSIM activation
- Device model and operating system information
- Network usage data and connection logs
- Location data based on network connectivity (not GPS tracking)
Usage Information
We automatically collect information about your use of our services, including data usage patterns, service activation times, and technical performance metrics to improve service quality.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To activate and manage your eSIM, process transactions, and provide customer support
Service Improvement: To analyze usage patterns, optimize network performance, and enhance user experience
Communication: To send service updates, technical notifications, and respond to your inquiries
Security: To detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Network Partners
We share necessary technical information with our 50+ global telecom operator partners to provide connectivity services in 200+ countries.
Service Providers
We work with trusted third-party service providers for payment processing, customer support, and technical infrastructure who are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmissions are encrypted using TLS/SSL protocols
Secure Storage
Personal data is stored on secure servers with restricted access
Access Controls
Strict authentication and authorization protocols for data access
Regular Audits
Periodic security assessments and vulnerability testing
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
Request a copy of your personal data in a structured, commonly used format
Correction
Update or correct inaccurate or incomplete personal information
Deletion
Request deletion of your personal data, subject to legal retention requirements
Objection and Restriction
Object to or restrict certain processing of your personal information
To exercise these rights, please contact us at privacy@esimnet.org. We will respond to your request within 30 days.
International Data Transfers
As we operate globally across 200+ countries, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses approved by relevant authorities and compliance with frameworks such as GDPR (EU), CCPA (California), and other regional regulations.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- Email notification to your registered email address
- Prominent notice on our website
- In-app notifications for mobile users
The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Support
24/7 Live Chat Support
Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at dpo@esimnet.org