Overview
At eSIM Net, we aim to provide reliable digital connectivity services. Because eSIM plans are digital products delivered instantly, our refund policy follows these rules.
Please review the sections below to understand when a refund may or may not be applicable.
1. Eligible for Refund
You may request a refund if:
The eSIM has NOT been installed on any device
The eSIM has NOT been activated
No data has been consumed
In this case, you may contact our support team and request a refund. Each request will be reviewed by our support team.
2. Not Eligible for Refund
Refunds are NOT possible if:
The eSIM has already been installed
The eSIM has been activated on a device
Any amount of data has been consumed
Once an eSIM is activated or data usage begins, the service is considered delivered and cannot be refunded.
3. Technical Issues
If the eSIM does not work due to a verified technical issue on our side or the provider's network, our team will investigate and may provide:
A replacement eSIM
A service credit
A refund, depending on the situation
4. Contact
For refund requests, please contact:
Please include your order reference number when contacting support. This helps us locate your order and process your request faster.